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As part of our commitment we offer a fast, efficient delivery service. Standard orders received by 12pm Monday to Friday will normally be shipped the same day. Our Standard UK Mainland orders over £100 will be delivered free of charge.
Any delivery to the Scottish Highlands, Northern Ireland and offshore islands may be subject to a surcharge.
Please note that orders placed on-line on Saturdays, Sundays and bank holidays, when we are closed, will be dispatched the next working day.
UK Mainland Standard Delivery
Our Standard orders over £100 will be shipped free of charge. Orders less than £100 will be charged at the following rate:
Small items posted as a large letter such as single blades, attachment combs etc. £1.95
Up to 250g: £3.30
Note that our UK Mainland Standard Delivery is limited to a maximum of 5 litres of liquid per shipment.
PLEASE NOTE: We have temporarily suspended our Express Delivery service until further notice. The recent changes in Covid Tier restrictions has impacted many delivery services which currently cannot be guaranteed for next working day delivery. We will resume our Express Delivery service as soon as it is possible.
UK Offshore Standard Delivery
Deliveries to UK offshore addresses (including NI, ROI, Highlands and Islands) are charged at individual rates in line with prices from Royal Mail. These are available at the time of ordering and will feature on-line at the basket checkout.
Due to documentation changes following Brexit we are temporarily suspending supply of Groomers products to Europe until further notice.
Distance Selling Regulations
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren't faulty. We will offer a refund to customers if you have notified us in writing within 14 days of receipt that you wish to cancel your order. Cancelled goods must be returned to Styling Products UK within a further 14 days after we have been notified. We will refund customers within 14 days of receiving the goods back.
No reason for return is required.
Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Your unwanted item must be in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached.
We recommend you keep the original shipping box and wrap the return item well to avoid damage in transit. Please remember the packaging of the item is the responsibility of the sender, not the courier and Styling Products UK reserve the right to apply a 10% return to stock handling charge if an item is received unsuitable for re-sale.
Please be aware that the following items are non-returnable:
Any returns or exchanges on items purchased at events or shows will attract a standard delivery charge.
Please remember to include a Returns Form which you can download from our website or, if you prefer, a covering letter including your full name, address and contact telephone number so we know who the package is from. We will need to contact you to arrange payment or a refund.
Although this is a rare occurrence, we highly recommend using recorded post so that you can track your package should it go astray.
All of the information entered on this site is encrypted before it is transmitted between your computer and ours. Your credit or debit card details are stored until your order is processed in an encrypted 128 bit format to prevent any unauthorised access. This information is not kept or passed on to us. We will only use your card details for the payment you authorise. We will not disclose your card details to any third parties other than the bank that processes them for payment.
There is less risk of fraud to a customer making a credit or debit card payment on a properly secured web page, than any other method of credit or debit card payment.
Our credit and debit card transactions are processed using SSAGEPAY. This is an approved payments solution provider for most major banks or financial institutions. Online transactions can also be processed using Paypal.
This website is secure. The key to web page security is known as an SSL certificate, and can be identified by the yellow padlock symbol or SSL issuing company symbol that appears in the status bar area at the bottom right hand corner of your browser window. This identifies that the webpage is secure and encrypted. Groomers SSL certificate was issued by Comodo and the certificate information can be found by hovering over the logo at the bottom right hand corner.
Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect
This notice applies to all information collected or submitted on the Styling Products UK website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
The Way We Use Information
We use the information you provide about yourself and others when placing an order to complete that order only. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive newsletters, our catalogue, and updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. Should you sign up, this information will not be shared with third parties and will only be used to contact you about deals, news, events, blogs, important updates and similar information.
We may use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment to Data Security
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How To Access or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by logging in and clicking on "My Account". We use this procedure to better safeguard your information.
Payment & Security
As part of our security policy, we are committed to protecting your privacy and we will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.
The information that you provide to us is only used to process and service you on our website and for delivery
At no time will our personal data or email details be given to third parties.
At all times during the checkout process, your personal information is encrypted, preventing it from being seen by anyone other than yourself. This means that you can rest assured that communications between your browser and this site's web servers are private and secure.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please send us an email to Stylingproductsuk@groomers-online.com